Policies and Terms of Use Overview
By using Bay City Laundry, LLC services, you agree to follow all guidelines outlined in our Terms of Use. Customers must provide accurate information, be at least 18 years old or have parental consent, and ensure that laundry items are suitable for machine washing and handling. Customers are responsible for proper sorting, removing valuables from pockets, and labeling special care items.
Any misuse of our services—including fraudulent activity, intentional damage, or interference with operations—may result in suspension or termination of your account and/or legal action. We reserve the right to refuse service.
Operational Policies and Procedures
These policies and procedures outline the operational guidelines for Bay City Laundry LLC (“the Company”) regarding client laundry services, including pickup, processing, and return/delivery. These policies are designed to ensure consistent service quality, protect both the Company and our clients, and maintain a legally sound operating framework. Please read these policies carefully. By utilizing our services, you acknowledge and agree to adhere to these guidelines.
- I. Laundry Pickup Procedures:
- Authorized Bags Only: The Company will only pick up laundry contained within the bags previously provided to the client. We do not accept laundry in any other type of bag or container. This policy is strictly enforced for inventory control, security, and operational efficiency.
- Client ID Card Requirement: Each bag must have its associated Client ID Card (provided by the Company) visibly placed in the designated pouch on the exterior of the bag. Bags without an ID card will not be accepted for service. Clients who have lost their ID card must notify the Company prior to pickup. The Company will replace the card at no charge.
- Bag Sealing: Laundry bags must be fully sealed, ensuring the zipper is closed completely. Overfilling the bag to the point where it cannot be properly zipped shut will result in the bag being left behind and a reschedule will be required to complete the service. If the bag’s zipper has broke, please notify the Company for a replacement, which will be provided at the time of normal pickup.
- Placement for Pickup: Clients are responsible for placing their laundry bag(s) in a visible, accessible location prior to the scheduled pickup time. Failure to have their bag(s) accessible by pickup time will result in re-scheduling to complete the service.
- Transit Security: Laundry bags are never opened during transit. Bags are only opened when they are processed.
- II. Laundry Processing Procedures:
- Client Responsibility for Pockets: Clients are solely responsible for checking all garments for personal belongings before placing them in the laundry bag. The Company may attempt to recover and return items to a client at its discretion, but the Company is not liable for any items left in pockets or lost during the laundry process. This includes, but is not limited to, money, jewelry, electronics, identification documents, and other valuables.
- Service Scope: Our service is strictly Wash, Fold, and Delivery only. We do not provide any of the following services:
- Stain Removal
- Bleaching
- Dry Cleaning
- Tailoring
- Button Repair or other Alterations
- Commercial contracts that involve the usage of strong chemicals to remove heavy oil stains
- Color Separation: Clients must include extra bag(s) in their subscription for color separation, if desired, and are responsible for separating their laundry. The Company is not liable for any color bleeding that may occur due to improper separation on the client’s part.
- III. Return/Delivery Procedures:
- Delivery Location: Clients must ensure the delivery location is accessible. The Company encourages clients to maintain the same location for both pickup and delivery. The Company is not responsible for delays or complications resulting from inaccessible locations.
- Notification of Delivery: Clients will receive a notification (via text messaging) when their laundry has been delivered. Photographic evidence of delivery will be captured, shared with the client, and logged.
- Damage/Loss Claims: Any claims must be made within 24 hours of delivery and accompanied by photographic evidence if available.
- IV. General Terms & Conditions:
- Financial: Payment is required before service is initiated. Delivery and processing services themselves are non-refundable. Subscription plans can be canceled at any time with no fee. For lost or damaged items, we follow industry-standard compensation based on the garment’s current value.
- Liability Limitation: The Company’s liability under these policies shall be limited to the original cost of the laundry service provided.
- Policy Updates: These Operational Policies & Procedures are subject to change at the discretion of the Company and its operational needs. Clients will be notified of any significant changes through text messaging or email provided by the client.
- Governing Law: These policies and procedures shall be governed by and construed in accordance with the laws of the State of Michigan.
Privacy Policy
At Bay City Laundry, LLC, we prioritize the privacy and security of your personal information. We collect only the information necessary to provide and improve our laundry and delivery services, such as your name, contact details, address, and payment information.
Your data is used strictly for service fulfillment, communication, and account management. We do not share your personal details with third parties except as required to process your orders or comply with legal obligations.
You have the right to access, update, or request deletion of your personal data at any time. Due to the necessity of usage of your personal data for operational and insurance purposes, request for data deletion must accompany a termination of service and forfeiture of any claims. For questions or to exercise your rights, please email us a request at contact@baycitylaundry.com.